Meet the force behind GB's People and Performance Team

This month, in honour of International Women’s Day, we’re celebrating the accomplishments of some of our female leaders.

Chenoa Daley, GB’s General Manager People and Performance first joined GB in 2002 as an HR Graduate.

Chenoa’s dedication to quality, talent development and transforming GB into an ‘employer of choice’ saw her rise through the ranks and she is now responsible for setting the strategic direction of GB’s HR, L&D and OH&S departments.

Chenoa is a key leader in the employee experience space and helps ensure our clients have access to the best claims management talent through our talent acquisition, employee engagement and retention programs.

One of her greatest accomplishments in her time at GB was seeing GB named Youth Development Employer of the Year at the 2016 ANZIIF Awards.

We sat down with Chenoa to find out a little more about her time at GB.

What has been your journey to get to your current position?

I have remained in the HR stream during my 14 years with GB, but the opportunities have been diverse as I have worked on 4 large start ups and been part of the growth from 200 employees to 1000. I have run many projects in the HR team to build capability and the support from the individual executives has allowed me to develop steadily into a senior leadership role and I am now a member of the Senior Executive Group.

What do you enjoy most about working at GB?

The diversity of our people, the family feel that comes right from the top, yet the opportunities that steam from working for a large and solid global organization.

GB provides an incredibly supportive and respectful working environment. The other leaders at GB have always given me autonomy to own my own space, try new things and drive positive change.

Any humorous or ‘stand out’ memories from your time at GB that you’d like to share?

I had only recently started in the HR Graduate role and there was an Energex outage in Brisbane. We had to ramp up quickly to manage the influx of claims. It was all hands on deck so I got on the phones and started answering calls after a 10 minute training session. The Claims Manager was not very happy when claimants called back a week later telling the real claims specialists that a “nice young girl told them their claim would be paid within a couple of days.” It made me realise very quickly that quality claims works needs to be done by quality claims people, and I grew a great appreciation for the challenges that face our operational employees everyday when trying to deliver a fair and reasonable service to many stakeholders while applying legislation and policies, and offering superior customer service.

What do you like to do outside of work?

I live on the Gold Coast so I like to go to the beach with my family and enjoy the sunshine.

Chenoa%20Daley Chenoa Daley General Manager, People and Performance

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