Keep in touch: Tips to maintain engagement with your injured worker

After an injury claim form is completed, your work isn’t done. The way you engage with your employee during their time off can affect your employee’s well-being and their successful return to work.

A return-to-work plan that keeps the employee involved with the business as much as possible can reduce the effects of the injury and improve mental well-being.

Employers also benefit from continued workplace productivity, reduced claims costs and increased staff morale.

Without the right plan, your employees could suffer subsequent health problems, struggle to reintegrate and feel a strain on home life.

Tips to maintain engagement while injured

Clear return-to-work plan

Whatever the capacity level of your employee, a clear return-to-work plan is vital – one that maps out on-site and off-site interactions in such a way as to ensure the best possible trajectory for your employee’s recovery.

This can include training for new roles and scheduled one-on-ones where they can discuss their progress and share their experiences.

Regularly updating the plan means that the employee can see their role evolve to match their recovery, creating a feeling of progress and accomplishment.

Regular contact

Even when an employee has been declared unfit to work, you can improve their recovery by scheduling regular catch-ups as soon as practicable and spend time refining their return-to-work plan.

Try to work closely with them and their general practitioner to assess their treatment and identify ways for them to engage meaningfully in the workforce.

Working while injured

It can be beneficial for an employee to return to any kind of work, even at a reduced capacity, as long as the work is safe, sustainable and meaningful. This allows an employee to remain connected to their workplace and maintain their social and professional relationships.

Employers must stay within the limits prescribed by the patient’s medical practitioner and make sure the employee doesn’t feel compelled to complete tasks outside of this.

Employees sometimes have difficulty returning in diminished capacity, because they are still engaged in the claims process, have a feeling of injustice or have aversion to the workplace because of trauma. Employers must remain understanding in this situation, and communicate regularly with the employee, general practitioner and agent.

Patience, planning and compassion can go a long way to getting your employee back into the workforce successfully. However, to get the best result, keep in touch with Gallagher Bassett; our expertise in managing worker claims has seen our clients improve their return-to-work rate for more than 20 years.

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