Nadine Tumataroa joined GB in 2007 as a Claims Consultant in General Insurance on a three month contract. 10 years later Nadine is still working at GB but as a Team Manager within the workers’ compensation space known as GB Assist.
Nadine manages a team of Return to Work Coordinators who come to work every day to help injured workers back on their feet and back into the workplace.
We sat down with Nadine and learnt about her time working at GB
What do you enjoy most about working at GB?
I feel I have a sense of belonging at GB and that what my team and I do make a difference to people’s lives. I am also thankful to GB for opportunities I have received.
What do you enjoy most about working with clients?
I worked on a client’s site for almost 4 years and upon my return to Brisbane, I had a true understanding of ‘client needs and expectations’ and how to reasonably deliver those to the client. I also learned how to better communicate with a client in all aspects of the relationship and demonstrate that GB are a trusted service provider and do actually deliver high standards of service.
What are you looking forward to doing/being involved in at GB this year, and how will this impact clients?
I look forward to continued learning in my current role and coaching and mentoring of my team. The client will benefit from a team that grows and develops in industry knowledge and service delivery and is a team that is not reactive but rather has a proactive approach to managing rehabilitation for injured workers in their workplace.
What are some of your accomplishments during your time at GB that you are most proud of?
I am proud of being able to work on a client’s site for almost 4 years with a team in a remote location, waving the banner and representing GB.
I received two awards in 2014: Self Insurance/Consultancy Claims Person of the Year and (overall) Claims Person of the Year. I was incredibly grateful for this recognition by GB.
How has GB supported you and your career?
I started with GB through a recruitment firm and quickly moved to being employed by GB. I started on a 3 month contract and have now been with GB for 10 years.
GB gave me a great opportunity to work in Gladstone on a client’s site, which exposed me to the construction industry with a workforce of approximately 26,000+ employees over 4 years. This role has been the greatest challenge in all my working career and I am very thankful for the experience.
GB also continues to support me by providing further learning and development such as the Impact Leadership program I undertook in 2016
Any humorous or ‘stand out’ memories from your time at GB that you’d like to share?
Having to transport a body part for an injured worker in the hope it could be re-attached. It couldn’t.
What do you like to do outside of work?
I would like to do more homely projects such as plant and nourish a vegie garden, renovate or build something (don’t know what that is yet!) and have a few more rescued cats and dogs.
I also want to find time to do more volunteering within the Maori community, so I continue to learn about my own culture given I was raised primarily in Australia. Ultimately, I would like to be able to speak Te Reo Maori.