Gallagher Bassett (GB) is delighted to announce the appointment of Karlie Clausen as Agency Relationship Manager - NT Government, effective 22 January.
In this role, Karlie is responsible for liaising with Government agencies and addressing their needs, and investigating what improvements can be made to business practices to better support GB’s agency partners.
John Deane, NT Operations Manager, spoke of Karlie’s experience and capabilities,
“We’re really proud to be able to promote from within into this important leadership role."
“Karlie has a wealth of experience and has been recognised for her outstanding customer service. We’re confident in her ability to understand our customer goals and build long-term business relationships.”
Karlie is excited about her new position,
“Providing an exceptional service to all stakeholders is extremely important to me and something I am very passionate about. I look forward to introducing improvements and new initiatives to the Agency Relationship Manager role to contribute to GB's continued success in the Northern Territory.”
“I'm very fortunate to work with such a supportive team and I'm excited for what we can achieve together.”
Karlie joined GB in October 2017 as a mobile Return-to-Work Specialist dedicated to the Police, Fire and Emergency Services (NTPFES) portfolio.
In 2018, Karlie was recognised as Customer Service Professional of the Year at the 2018 Northern Territory Insurance Industry Awards, with her award recognising the outstanding service she provided to the NTPFES.
