GB’s Karlie Clausen wins Customer Service Professional of the Year at NT Insurance Awards

Congratulations to GB’s Karlie Clausen on her win at the 2018 Northern Territory Insurance Industry Awards in the category of Customer Service Professional of the Year.

Karlie received the award during the Northern Territory Insurance Conference Gala Dinner on 19 October.

The Customer Service Professional of the Year award recognises consistent outstanding customer service provided by an individual.

Karlie relocated from Melbourne to the Northern Territory in October 2017 to join GB as a mobile Return to Work Specialist.

Karlie has been dedicated to the Police, Fire and Emergency Services (NTPFES) portfolio, and her award is in recognition for the outstanding service she provides to them.

The NTPFES portfolio includes a higher proportion of primary psychological claims due to the challenging and high risk nature of the work undertaken by emergency services personnel.

Karlie has taken the time to learn the specific needs of each of the injured workers she supports; she displays empathy whilst empowering them to take ownership of their own journey.

Karlie made such an impact on the NTPFES portfolio in her first 9 months that she was asked to join them on a secondment to assist in the management of early intervention in personal injury claims.

Karlie was delighted to receive the award.

I have thoroughly enjoyed working on the NTPFES portfolio and building relationships with our stakeholders, which has allowed me to be successful in achieving some great outcomes on this portfolio. 

I look forward to continuing to build these relationships and delivering for the Territory in the future. 

I could not have done any of this without the support and guidance I receive from my team and the injury management team at NTPFES. 

GB Australia’s CEO, John McNamara was delighted with the news of Karlie’s award.

"I’m incredibly proud of Karlie, and the work she has done in the NT.

Karlie has worked very hard to learn about the needs of her customers, and as a result has built a fantastic relationship with the NTPFES agency and their workers.

At GB we strongly believe our people are our strength, and Karlie clearly demonstrates this in the work she does every day.

Congratulations to Karlie on a very well deserved award."

karlie_1

karlie_2

Sign up to GB Advantage