Gallagher Bassett (GB) Australia is honoured to have been recognised with an Insurance Industry Innovation of the Year award by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and Asia Insurance Review (AIR).
The award was presented at the Australian Insurance Industry Awards, held in Sydney on the 30th of August 2018.
Judging criteria considered the development process and specific objectives for the innovation, as well as how the innovation has benefited insureds and insurers.
GB was recognised for its development of innovative online LaunchPads for its Northern Territory Government Self Insurance Service, designed to simplify and enhance the claims experience for employers, government agencies and injured workers.
GB's General Manager – Marketing and Communications, Andrew Spilsbury, lead the development of the LaunchPad and accepted the award on GB's behalf.
“We’re proud to have been recognized in the Innovation of the Year category, particularly since our nomination focused on innovation in an area we pride ourselves on – combining technology and service to provide better claims experiences,” Andrew said.
“At GB we continuously pursue new and better ways to deliver services, using technology to improve efficiency and also to provide greater personalisation and a more user-friendly, service-focussed experience,” he added.
Attended by more than 800 of the industry’s top professionals, the Australian Insurance Industry Awards recognised the finalists and winners of 19 categories, including individuals and companies spanning the breadth of Australian insurance.
At the 2017 ANZIIF Awards GB was named Service Provider to the Insurance Industry of the year.
GB’s committed to providing the highest level of service to our customers and strive to provide new and sustainable solutions that meet the needs of our clients and we are honoured to have been recognised for our innovative initiatives.
Andrew Spilsbury, GB's General Manager – Marketing and Communications