Gallagher Bassett (GB) is delighted to announce that John Deane (National Operations Manager Self Insurance / GB Assist), has been recognised by Insurance Business Australia as a 2021 Young Gun, an annual award program showcasing the insurance industry's future leaders.
This recognition spotlights high-achievers aged 35 or under who demonstrate an impressive level of accomplishment and leadership.
They represent the future of the Australian insurance industry and the leadership skills they demonstrate will make them role models for the insurance professionals of tomorrow.
We got to catch up with John to find out what this award means and how he sees the future of the insurance industry;
How would you use being the recipient of this award to influence others and how will it impact your career?
Looking back at previous colleagues who have been recognised as Young Guns, they are the movers and shakers of the industry. It’s an honour to be considered in their company, but for me being acknowledged on this year’s list is a nod to the direction the GB have taken, in particular over the last 12-18 months, and reinforces the importance of continuing that to deliver for our customers.
What is your ultimate career goal as you see it today?
I have a passion for the insurance industry and am committed to a career within it. My ultimate career ambition is to be a future business leader for Gallagher Bassett and an industry leader in the insurance industry.
Where do you see the insurance industry moving in this new business age?
The industry is rapidly changing both in terms of the customer's needs and expectations. We are seeing a move to service-based models, innovative products and an increasing focus on prevention. From a third party administrator perspective, this is an exciting proposition, in particular in the management of claims which I believe will increasingly fall into two pools – those which are low to no-touch, supplemented by machine learning and artificial intelligence; and those which require expert technical and decision-making skills coupled with customer service. As I have stated previously, I am privileged to lead a dynamic team of experts around the country who challenge themselves every day to deliver superior outcomes for our clients. I see that playing a key role in the future of the industry.
GB is Australia’s general insurance claims management specialist. We offer tailored claims management solutions to insurers, brokers, underwriting agencies, businesses and government departments, covering all classes of general insurance.
To learn more about how GB’s specialist general insurance claims management services can benefit your business, follow this link.