GB’s new National Business Account Manager for general insurance, Kylee Hateley, has joined the team to strategically enhance our existing portfolio of partnerships. Since joining the team six months ago, Kylee has worked hard to get to know GB’s general insurance clients.

Kylee has many years’ account management experience, managing client partnerships for corporate and government organisations. Kylee likes getting to know her clients, to further understand their values and how these align to GB.

This experience, combined with Kylee’s passion for helping her clients achieve their goals, has been instrumental in the rollout of the national account management framework for new and existing GI clients. She directly engages with complex stakeholder arrangements, complementing operational initiatives with fresh ideas and new approaches.

‘I enjoy speaking to our clients, gaining an understanding of their business needs, as well as their future growth and development aspirations. This enables me to tailor solutions to their specific needs’.

In the short time since Kylee joined GB, she has implemented a national account management framework to further enhance engagement between clients and GB. The introduction of this framework has enabled more meaningful discussions with clients regarding performance, reporting, audit feedback and other services that GB can assist with.

Kylee is based at GB’s Brisbane office. When she’s not busy working with GB’s clients, Kylee enjoys spending time on the water with her two very active sons – that is, when she’s not taxiing them to and from sporting events!

Kylee Hateley