Gallagher Bassett is committed to providing the highest level of service to our customers and after consultation with our internal and external stakeholders, we are proud to introduce our new Customer Service Charter for Australia and New Zealand.
This service charter outlines GB’s service commitment to our customers. We are committed to providing high quality service in all interactions with our customers, and the new charter will help provide a better and more consistent customer experience.
Jon Winsbury, Managing Director at Gallagher Bassett, said “Customer service is the bedrock of our approach to claims management”.
“This customer service charter defines for you, our customers, how we will achieve our service objectives. We will use this customer service charter to set standards for ourselves, to measure our performance against our commitments to you and to continuously focus on your needs”.
The charter reflects our minimum service commitment; any specific timeframes or services commitments in Service Level Agreements will take priority.
