GB Staff Recognised For Excellence in Customer Service and Return to Work at PIEF Awards

Gallagher Bassett (GB) is proud to announce that two of our team members have been successful in making it through to the finalist stage in the 2018 Personal Injury Education Foundation (PIEF) Excellence in Personal Injury and Disability Management Awards.

Danielle Birchmore and Samantha Godrik, both Return to Work Specialists from South Australia were announced as finalists last week.

Danielle is a finalist in the category of Excellence in Customer Service.

Danielle was nominated due to the level of service she provides to many of her clients; with one example being the work she has done in facilitating the resolution of a relationship breakdown between an injured worker and their employer.

In this situation, to help reach a resolution, Danielle arranged some mediation sessions, which she also attended.

The injured worker felt supported knowing Danielle was present, and was able to participate in these sessions.

Through fantastic support from Danielle and several mediation sessions, the relationship was restored and the worker was able to return to work.

Samantha is a finalist in the category of Excellence in Disability Management (Return to Work/Community).

Samantha was nominated for the work she has done on a number of complex claims, and the outcomes she has managed to achieve for her customers.

One example of this is when Samantha was involved in a claim for psychological injury as a result of bullying and harassment.

Working with all the relevant stakeholders on this claim, Samantha was able to identify the barriers that needed to be overcome in order to help the worker return to work.

Samantha assisted to facilitate alternative working arrangements for the injured worker, and early intervention with regards to medical treatment.

When the injured worker returned to work on a graduated plan, Samantha was there to meet her and support her with her initial return; and continued to check in with both the worker and the employer as the worker settled back in.

Samantha’s strategies in this case, and many others, were key to helping an injured worker return to work, and re-gain their confidence.

GB’s General Manager of South Australia, Shaun Meehan is very proud of Danielle and Samantha.

"Both Danielle and Samantha are fantastic Return to Work Specialists.

They both work hard to support the needs of their customers – both injured workers and employers.

The work that Danni and Sam do every day has an impact on the lives of their customers, and I’m so proud to see their achievements formally recognised by PIEF."

The awards night will take place as part of PIEF’s annual Injury and Disability Conference. GB’s CEO John McNamara, Executive Director – Personal Injury Darrin Wright and General Manager – Self Insurance Ben Sheat are among the invited speakers at this event.

Winners will be announced at the conference on October 17th – good luck to you both!

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