GB Hosts Exclusive Webinar to Support Organisations Navigate COVID-19

On Wednesday 22 April 2020, Gallagher Bassett (GB) hosted an exclusive webinar alongside Insurance Business.

The webinar “Adapting with Confidence: COVID-19 Crisis Response and Operational Resilience Strategies” provided attendees with a unique opportunity to gain practical insights into how brokers and risk managers can continue to engage clients, maintain business continuity and respond to the rapidly evolving COVID-19 pandemic.

Jon Winsbury, Executive Vice President — International, hosted the webinar, drawing on three decades of experience leading successful responses to the largest crisis events in the history of the Southern Hemisphere.

Below we’ve outlined the key takeaways from the webinar:

  • Micro and Macro – make sure you understand you environment and people at a micro and macro level during a crisis.
  • Reverse the pressure – be proactive, reach out to your stakeholders, find out their challenges and evolving needs rather than waiting for them to reach out to you.
  • Learn dynamically - capture dynamic live learnings and translate them into better practices and competitive advantage.
  • Your organisation’s mission and values are what will help to navigate you and your employees during a crisis. Don’t lose sight of your organisation’s heart, ethics or passion.

Jon illustrated that no matter how comfortable you feel as an organisation, or what stage you’re at in your crisis response preparation, there are steps you can take that will assist your business to mitigate risk and thrive in an uncertain environment.

You can find the full webinar here.

To access a range of resources to support your organisation to ensure operational resilience now, during and post the pandemic, visit our COVID-19 Resource Centre.

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