On August 27th, Gallagher Bassett held their annual GB Awards night - a celebration of excellence, and an opportunity to recognise the outstanding achievements of their people over the past 12 months.
Winners of the 2018 GB Awards were announced at an awards dinner, held as part of GB’s annual planning conference, Blueprint.
Awards were presented in the categories of Guide, Guard, Go Beyond, Growth and The Gallagher Way.
The Guide award recognises outstanding examples of customer service, and was awarded to GB’s NSW Consulting Team.
This team provide specialised consultancy service in NSW, and work closely with their customers to guide them through difficult situations.
The team is made up of experienced mental health professionals, who provide technical understanding, coaching and guidance to their customers through a period of change, working with them to help them gain independence.
The Guard award recognises an outstanding impact made to GB’s financial state or reputation, or the reputation, financial state or position of a customer, and this went to Danielle Birchmore, Return to Work Specialist from South Australia.
Danielle has done some significant work, particularly with three large clients, guarding their financial exposure through effective claims management which has led to reduction in premiums for those clients.
Danielle has also assisted to guard the reputation of her clients through the collaborative work she does with them in regards to the care and compassion they demonstrate to their injured workers.
The Go Beyond award recognises excellence in innovation, going above and beyond and this was awarded to GB’s Diversity and Inclusion Committee, represented by Bree Gaffney (QLD), Jess Armoogum (NSW), Tracey Singh (SA) and Tanay Bhatia (VIC).
This committee was formed after the Blueprint planning conference in 2017, with members volunteering their time to be part of the committee, in addition to their usual day jobs.
The Diversity and Inclusion Committee has made a big impact in their first year; making significant changes to some of GB’s internal policies, as well as celebrating cultural events such as Harmony Day, International Women’s Day and Pride Month.
The Growth Award went to Emma Hosking, Strategic Sales Manager from South Australia. Emma was awarded the prize based on her sales over the past 12 months – mostly notably the instrumental role she played in helping GB to enter the Northern Territory.
The Gallagher Way award is in recognition for demonstrating GB’s values ‘The Gallagher Way’.
This was taken out by Stephen Seymour, Dispute Resolution Officer from Victoria, for going above and beyond in demonstrating GB’s values during a particularly complex conciliation meeting.
Following the meeting, Stephen’s manager received feedback from the Conciliation Officer praising Stephen for his compassion and professionalism in dealing with the dispute.
Positive feedback was also received from the injured worker’s representative, thanking Stephen for the way he conducted himself during the conciliation and the respect he showed for all stakeholders during a particularly difficult meeting.
The representative also noted that Stephen’s behaviour will have a lasting positive impact on the injured worker.
CEO John McNamara was incredibly proud of all the 2018 GB Award winners.
"GB Awards are truly a celebration of excellence.
At Gallagher Bassett we absolutely believe that our people are our strength, and it was fantastic to have the opportunity to formally recognise the work that our most valuable assets – our people – do on a daily basis.
I’m incredibly proud to work with a team of dedicated, compassionate and professional people."