Gallagher Bassett (GB), the global provider of risk and claims management services, is pleased to announce Insurance and Care NSW (icare) has named GB one of its partners to provide claims management services for the NSW Nominal Insurer workers’ compensation scheme, subject to contract execution.

As a CSP for icare, GB will manage a percentage of workers’ compensation claims from more than 300,000  private employers protected by the NSW Nominal Insurer scheme to support better outcomes for injured workers and employers.

This partnership expands GB’s footprint as a leading provider for workers’ compensation claims across Australia, building on its existing Victorian, South Australian and Northern Territory operations as well as a national presence in self insurance.

“GB’s talent and depth of experience in personal injury claims management, both nationally and internationally, makes us well suited to partner with icare to provide simpler, better care for injured workers and improved support for employers,” said Pete Nicholson, CEO, GB Australia. “The new model will simplify processes to reduce administrative burden and better support superior outcomes for injured workers and employers while building capability in the scheme.”

As a result of this partnership, GB will establish a new business unit led by Lionel Charmetant, Chief Operating Officer and Craig Newton, General Manager, NSW Workers’ Compensation.  

Nicholson said: “Our leadership team for NSW have over 50 years’ collective experience in establishing and leading large workers' compensation operations in Australia. I am confident Craig and his team will deliver exceptional service and achieve superior outcomes on behalf of icare and the NSW community.”

As a result of the appointment GB will be in a position to appoint staff to a number of roles in NSW, including claims management personnel as well as key leadership positions.

“GB is proud to be an employer of choice in the claims industry, including being named one of HR Director’s best Australian employers in 2022. Offering great flexibility, a values and purpose driven workplace culture and a highly competitive benefits package, GB is excited about the career opportunities this will generate in New South Wales” said Nicholson.

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About Gallagher Bassett

Gallagher Bassett is the premier global provider of risk and claims management services dedicated to exceptional customer service and demonstrably superior outcomes. The purpose of GB’s over 6000 claims professionals is to help people, teams, and companies face unexpected loss and uncertain futures, with confidence, by providing expertise, innovation and quality, wrapped in a unique culture that delivers the best results.