Every year, Gallagher Bassett (GB) hosts the GB Awards - a celebration of our people and a chance to stop and reflect on the amazing work they do each and every day.

Pete Nicholson, GB Australia Chief Executive Officer, said:

“Our annual GB Awards program is a fantastic opportunity to recognise the amazing work that our people do every day, and I’d like to thank everyone who took the time to nominate a colleague.

It is truly inspiring to read all the examples of our people living The Gallagher Way and helping make a positive impact on the communities in which we live and work.

I’d like to congratulate all our nominees, finalists and winners and encourage you to make time to read the stories on each of our winners.”

There are eight award categories:

• Claims Manager of the Year
• Internal Customer Service Provider of the Year
• External Customer Service Provider of the Year
• Process Challenger of the Year
• Emerging Leader of the Year
• Impact Leader of the Year
• Sales Person of the Year
• The National Gallagher Way Award

This year, Tessa Tran was recognised as with External Customer Service Provider of the Year award! Bianca Mladenovic, Team Manager, nominated Tessa:

“Tessa is a Return to Work Specialist, who has gone above and beyond in her role many times for the benefit of customers and the scheme. Tessa is dedicated to providing exceptional customer service and delivering the best outcomes for her stakeholders”.

When asked about what she enjoys most about her role, Tessa remarked:

“My role as a Return to Work Specialist in SA has proven to be a crucial role in facilitating early identification of services and assistance in the return to work process. My role in most cases is very rewarding and gives me the drive to help people in their recovery journey.

I really enjoy building a good foundation, relationships and rapport with all stakeholders and seeing and hearing of our customers having a great experience in the scheme. To be a part of their recovery journey and seeing them take control of their recovery and successfully get their livelihood and lives back makes me proud to be in this role”.

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About Gallagher Bassett

Gallagher Bassett is the premier global provider of risk and claims management services dedicated to exceptional customer service and demonstrably superior outcomes. The purpose of GB’s over 6000 claims professionals is to help people, teams, and companies face unexpected loss and uncertain futures, with confidence, by providing expertise, innovation and quality, wrapped in a unique culture that delivers the best results.