Every year, Gallagher Bassett (GB) hosts the GB Awards - a celebration of our people and a chance to stop and reflect on the amazing work they do each and every day.

This year there were nine award categories. They include:

• Internal Customer Service Provider of the Year
• External Customer Service Provider of the Year
• Emerging Leader of the Year
• Impact Leader of the Year
• Claims Manager of the Year
• Sales Person of the Year
• Process Challenger of the Year
• The National Gallagher Way Award
• Business Impact Award.

We spoke with Renata Sunarto, Technical Claims Consultant, who was recognised with the National Gallagher Way Award! Renata joined GB’s GI – Government & Long Tail Claims team in April 2018.

Renata was nominated by the Health (LHD & VMO) Teams, who said the following:

“Gallagher Bassett believe "our people... are our strength", and this cannot be shown any better than in Renata Sunarto as she goes beyond expectations in every way for the continuous pursuit of a better outcome.

Renata's role is already extremely busy as she manages her own portfolio of claims, but she is also the referral and escalation point for the Claims Consultants within the Health teams.

This means that on top of managing her own portfolio of claim by assessing claims files, she assists the team in providing her expertise, knowledge and skills to ensure the best outcome for all parties, and on top of all that she does everything so promptly and with a smile.”

When asked about what she enjoyed most about her role, Renata remarked:

“I enjoy the collaborative environment of my role and the variability of the claims that we get to manage and the opportunity to achieve a positive outcome for people who had gone through a negative experience through these claims.
I also enjoy the training aspects of the team and watching my team members grow.” 

There was a total of 51 nominations over the nine categories.

John McNamara, GB Australia Chief Executive Officer, said:

“I’d like to once again thank all of the people who took the time to nominate their colleagues for an award this year. I really love seeing our GB family members supporting each other and celebrating each other’s success and achievements.

Congratulations again to all of our nominees, finalists and winners. It’s inspiring to read all the examples of the ways that our people from all parts of the business are living The Gallagher Way, and demonstrating that our people are our strength.”

Want to learn more about GB’s vision and values? Check out The Gallagher Way here.