Celebrating Excellence at the 2021 GB Awards – Meet Jolanta Jones

Every year, Gallagher Bassett (GB) hosts the GB Awards - a celebration of our people and a chance to stop and reflect on the amazing work they do each and every day.

This year there were nine award categories. They include:

• Internal Customer Service Provider of the Year
• External Customer Service Provider of the Year
• Emerging Leader of the Year
• Impact Leader of the Year
• Claims Manager of the Year
• Sales Person of the Year
• Process Challenger of the Year
• The National Gallagher Way Award
• Business Impact Award.

We spoke with Jolanta Jones, Team Leader - Operational Support Services, who was recognised with the Emerging Leader of the Year Award! 

Jolanta was nominated by Scott Newland, General Manager, who said the following:

“Jolanta is the first and only women at GB to make the Inspiring Women Leaders list twice - in 2019 and 2021. In her short career at GB she has a proven record of developing her people, delivering for our customers and contributing to the continued growth and success of GB.

Through Jolanta’s actions, behaviour, and attitude she has had a significant influence on the GB AU business. Since becoming a Team Leader, Jolanta has made a huge impact. Her people respect her, the team consistently reinvents itself to lift the benchmark, and from all accounts she is just getting started”.

When asked about what she enjoyed most about her role, Jolanta remarked:

“For me, being a team leader is a great privilege, I enjoy helping my team members succeed. As a team leader, I can use that passion to build the team up and help them succeed, which translates to success in my own role.

I thrive in new environments and enjoy a challenge. Being a team leader allows me to create an open and honest environment, where team members won’t be afraid to challenge the status quo, to train and up-skill new employees, and to build an inclusive, fun culture.

I value the opportunity to see my team grow, gain confidence, build relationships, learn how to support each other, and work together as one team. I enjoy that my days are never the same and also the fast-paced environment.

I love being a leader and no amount of personal accolades would overshadow the feeling of pride to watch one of my team members achieve their goals."

There was a total of 51 nominations over the nine categories.

John McNamara, GB Australia Chief Executive Officer, said:

“I’d like to once again thank all of the people who took the time to nominate their colleagues for an award this year. I really love seeing our GB family members supporting each other and celebrating each other’s success and achievements.

Congratulations again to all of our nominees, finalists and winners. It’s inspiring to read all the examples of the ways that our people from all parts of the business are living The Gallagher Way, and demonstrating that our people are our strength.”

Want to learn more about GB’s vision and values? Check out The Gallagher Way here.

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