Meet the successful, Shontel Dashwood - Claims Operations Manager

Every International Women’s Day GB recognises and celebrates the accomplishments of the inspiring women we work with. All of the women featured in these interviews will represent GB at the Women in Insurance Leadership summit in May. Click here to read interviews from last year's inductees.

Shontel Dashwood, GB Victoria’s Claims Operations Manager has over 15 years of industry experience with an extensive background in claims management.  Shontel joined GB in 2009 as Team Manager, bringing with her six years of valuable claims experience in the Victorian WorkSafe scheme.
While at GB, Shontel has shown her leadership qualities and progressed to a number of management roles including Branch Manager, Assistant Operations Manager and in as of December 2016, Shontel was promoted to Claims Operations Manager for GB Victoria.

As Claims Operations Manager and an influential member of the Senior Leadership Team in Victoria, Shontel provides day-to-day management and technical support to her team ensuring the delivery of a cost effective, professional and customer-focused claims service.

All of this is achieved in conjunction with ensuring the profitable and professional operation of activities, while developing staff and implementing quality initiatives, achieving financial targets and identifying business opportunities for GB.

Aidan Brophy, General Manager- Victoria spoke highly of Shontel’s leadership qualities and the commitment she brings to GB,

“Shontel always goes above and beyond to ensure our operations team are striving for success, and through her dedication and leadership we continue to do so. She is decisive, motivated and has a personal commitment to excellence which inspires those of us who work with her and we are incredibly fortunate to have her as one of our influential female leaders at GB.”

Stephanie Connolly, Assistant Operations Manager spoke of the respect Shontel has earned from her colleagues and industry professionals as an influential female leader,

“Shontel works continuously on improving the operation from both a people and performance perspective, delivering a high-performance culture. She is highly respected across both GB and the industry due to her strong expertise, leadership ability and work ethic. Shontel is the epitome of a woman in leadership that others can both look up to and aspire to”. 

As of March 2nd, Shontel has gone on maternity leave to have her second child. Good luck Shontel!

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